Terms and conditions

Welcome to the Hotel, where excellence in hospitality meets supreme comfort. In order to guarantee a pleasant and hassle-free stay for all our guests, it is imperative that everyone is aware of and agrees to the following terms and conditions:

1. Reservations and Payments:

All reservations are subject to availability and confirmation.

To guarantee your reservation, we require a deposit or valid credit card details at the time of booking.

Full payment must be made at check-in.

2. Cancellation Policy:

Cancellation policy based on reciprocity. In cases of cancellations, regardless of personal reasons, Nau Royal ALWAYS considers the cancellation of the reservation FREE OF CHARGE, reimbursing customers with the same amount in CREDIT for use on a future date. Customers may make a new reservation respecting the same timeframe between the date/time of formal cancellation via email and the date/time of the cancelled check-in.

The new reservation can be made from the same time as the cancellation, with the same number of days' notice between the cancellation date and the arrival date. By making a reservation, the customer declares that they are aware of and agree to the terms of this cancellation policy, as described above.

3. Check-in e Check-out:

Check-in time is 3:00 PM and check-out time is until 12:00 PM.

Early check-in and late check-out are subject to availability and may incur additional fees.

4. Children and Pets Policy:

Children under 4 years old can be accommodated free of charge on open kids dates: Easter, Mother's Day, Father's Day and Christmas.

Small pets are welcome in designated areas of the hotel, in accordance with the pet policy. Subject to a fee.

5. Smoking Policy:

The hotel is a completely smoke-free environment. Guests who violate this policy will be fined.

6. Guest Behavior:

We expect all guests to behave courteously and respectfully towards other guests and hotel staff.

Disruptive behavior, including excessive noise, will be grounds for immediate termination of the stay, without refund.

7. Damages and Losses:

Guests are responsible for any damage caused to hotel property during their stay.

- Personal items are the responsibility of the guests. The hotel is not responsible for loss or damage to valuables left in the rooms.

8. Changes to Services:

We reserve the right to change or suspend services and amenities at any time for operational or safety reasons.

9. Privacy Policy:

All personal information provided by guests will be treated with complete confidentiality and used only for booking and communication purposes.

10. General Provisions:

These terms and conditions are subject to change without notice.

- By making a reservation, guests agree to abide by all terms and conditions established by the Hotel.

By booking a room with us, you confirm that you have read, understood and agree to all the terms and conditions mentioned above.

We look forward to welcoming you to an unforgettable stay at the Hotel!